Returns Authorization

Just because it is no fun to handle returns, doesn't mean that they shouldn't be handled quickly and efficiently. The Next Level's Returns Authorization allows this thorny process to be handled easily and productively.

When a customer calls asking to return an item, the system checks automatically to see if you actually sold that item to the customer or not. If they did purchase from you, the system will automatically generate the next RA#, and you can enter the return reason code to be stored in the Returns Database for later analysis. The Returns Database is an incredibly powerful repository of information regarding orders and customers. Information on the returns screen can be entered manually or simply default through to pull information from the Customer Master File or the actual invoice if they are returning the entire invoice. If the item being returned is part of an invoice, the system asks you for its Lowest or Most Recent Price. This determines which records to pull from the Returns Database; the most recent transaction, or the lowest price the customer was ever charged for that item.

Returns Authorization Forms (UnPick Tickets) are also generated to direct your warehouse staff to return the correct quantity of each item to its proper bin.

Reports can be generated to see if items were returned to your shelves or returned to your vendor. You can analyze the return reason codes to identify problems to your vendors if the items are defective or if there is some sort of internal problem in shipping. Either way, you set up the reasons. The information is at your finger tips and is a powerful tool in establishing QC levels.

The system also has the ability to handle Returns via EDI.